Return & Refund Policy

At adressboutiqueemporium Lux, we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below to understand your rights and our procedures.

Cancellation

You may cancel your order at any time before it has been processed for shipping. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, are damaged, or are missing parts will not be accepted for return.

To initiate a return, please follow these steps:

1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number
2. Securely package the item in its original packaging
3. Include all accessories, tags, and documentation
4. Clearly mark the RMA number on the outside of the package
5. Ship the package to our return address (provided with your RMA)

Please note that return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days. The exact timing of the refund appearing in your account may vary depending on your financial institution's processing times.

Please be aware that we can only refund the original purchase price of the item. Shipping costs are non-refundable except in cases where the return is due to our error. Sale items may only be eligible for store credit at our discretion.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company, as some processing times may vary. If you've done this and still have not received your refund, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues.

For credit card payments, it may take additional time for the refund to appear on your statement. If more than 15 business days have passed since we approved your refund and you still haven't received it, please provide us with your bank statement showing the original charge (with sensitive information redacted) to help us track the refund.

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